Refund Policy

At Assetlem, we want you to be completely satisfied with our platform. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription services.

1. Free Trial

All new Assetlem accounts are eligible for a 14-day free trial with no credit card required. During this period, you can explore the full features of your chosen plan at no cost. We encourage you to thoroughly evaluate the platform during the trial before committing to a paid subscription.

2. General Refund Policy

As a SaaS platform, Assetlem subscriptions are generally non-refundable once a billing cycle begins. This applies to both monthly and annual subscription plans. We recommend using our free trial to ensure Assetlem meets your needs before subscribing.

3. Exceptions — When Refunds Are Issued

We will issue refunds in the following circumstances:

3.1 Annual Plan Cancellation

If you cancel an annual subscription within 30 days of the annual renewal date, we will provide a pro-rated refund for unused months, minus any applicable processing fees.

3.2 Service Outages

If Assetlem experiences a verified service outage exceeding 48 consecutive hours that materially impacts your use of the platform, you may be eligible for a pro-rated credit or refund for the affected period.

3.3 Billing Errors

If you were charged incorrectly due to a billing error on our part, we will issue a full refund of the erroneous charge promptly upon verification.

3.4 Duplicate Charges

If you were charged twice for the same subscription period, we will immediately refund the duplicate charge.

4. Non-Refundable Items

• Monthly subscription fees after the billing date
• Setup fees or onboarding service fees
• Fees for additional services consumed (e.g., overage charges)
• Subscriptions cancelled after 30 days of an annual renewal
• Accounts terminated for violations of our Terms of Service or Acceptable Use Policy

5. Cancellation Process

You may cancel your Assetlem subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of the current billing period. You will retain access to the platform until that date.

Upon cancellation, you have 30 days to export your data before it is permanently deleted from our systems.

6. How to Request a Refund

To request a refund, please:

1. Contact our support team at support@assetlem.io
2. Include your account email address and the reason for your refund request
3. Our team will review your request and respond within 3 business days

Approved refunds are typically processed within 5–10 business days and returned to the original payment method.

7. Disputes

If you believe you were charged incorrectly or have a dispute regarding a charge, please contact us at support@assetlem.io before initiating a chargeback with your bank. We are committed to resolving billing disputes fairly and promptly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email and updated on this page. Your continued use of Assetlem constitutes acceptance of any updates.

9. Contact Us

For refund inquiries or billing questions, contact us at: support@assetlem.io